What is MFA?

Multi-Factor Authentication (MFA) is an extra layer of security for your college accounts. In addition to your regular password, MFA requires you to confirm your identity by providing a second factor. This helps protect your personal and academic information from unauthorized access.

In recent months, there have been multiple phishing attacks targeting students at Mendocino College. These attacks have attempted to steal usernames, passwords, and other sensitive information by tricking students into providing their credentials on fake websites. As a result, MFA is being implemented to better protect your accounts and ensure that even if a password is compromised, your account remains secure.

How MFA Will Work:

  • When MFA is Required:
    • Starting October 2025, MFA will be required whenever you log in from outside the college network (e.g., from home, public Wi-Fi, etc.). When you are on the college network (on-campus), MFA will not be required.
  • Available MFA Methods:
    • Text Message: Receive a code sent via SMS to your mobile phone.
    • Personal Email: Receive a code sent to your personal email address.
    • Authenticator App: Use an authenticator app (such as Google Authenticator, Microsoft Authenticator or Authy) to generate a one-time code.
    • Hardware Token: If you do not have a mobile phone or cannot use the methods above, you can request a hardware token that will generate the one-time passcode. A limited number of hardware tokens are available.

How to Opt-In Early:

  1. Email the IT Help Desk: To begin setting up MFA, send an email to the IT Help Desk at it-help@mendocino.edu from your college email account. In your email, simply request that MFA be set up for your account.
  2. Set Your Default MFA Method:
    • After requesting setup, visit the MFA setup page at https://mendocino.onbio-key.com/.
    • Click on "Multi-Factor Delivery Methods".
    • Click on the "Change" button next to Website Login.
    • Follow the instructions to select your preferred MFA method (SMS, personal email, authenticator app, or hardware token).

Note: You can update your selected method at any time through this page.

Requesting a Hardware Token:

If you do not have a mobile phone or are unable to use other MFA methods, please indicate this in your email to the IT Help Desk. If tokens are available, one will be provided. The IT Help Desk will configure the hardware token for you before you receive it. Once configured, the IT Help Desk will provide you with the token.

Important Notes:

  • If you opt-in early, you can get familiar with the MFA process before it becomes mandatory.
  • Starting October 2025, MFA will be required when logging in from outside the college network.
  • Be sure to keep your contact information updated in the system so you can receive MFA codes if you choose SMS or personal email.

If you have any questions or need assistance setting up MFA, please reach out to the IT Help Desk at it-help@mendocino.edu.

Thank you for helping us improve security at Mendocino College!