Financial Aid Cranium Cafe

Cranium Cafe is an online video chat option for students to meet with finanical aid staff virtually. You must have a picture identification available and the capability to video chat in order for us to assist you. If you have any questions you can contact us at (707)468-3110,

Do you have specific questions regarding your financial aid? Connect with your Financial Aid Technician to get your questions answered by "knocking on their door" below! Students are assigned a Techncian, who process their file, based on the last two numbers of their student identification:

Jenny Yang: 01-33             
Victoria Ramos: 34-67
Yasmin Muniz: 68-00

Financial Aid staff are available during the following times to video chat:

Fall 2021 Hours
Online Support

Monday-Thursday: 8:00 a.m.- 5 p.m.
Friday: 8:00 a.m.- 1 p.m.

In-Person Support
Monday, Wednesday, Friday: 9 a.m.-1 p.m.
Tuesday, Thursday: 2 p.m.- 6 p.m.


To live chat on your computer, follow these directions below to get started:

  • Have your college ID or state-issues ID card available.
  • Use Chrome or Firefox for your browser. See below for technical support.
  • Have your webcam ready.
  • Have your microphone or a headset with a mic ready.
  • When you see a green light on the page by the staff member, just click on "Knock on Door" to begin chat.
  • Log-in with your MyMendo username and password.

*All video chats are recorded for security purposes*

Video chat with Financial Aid on Cranium Cafe

For technical support, please refer to ConexED's Help Center.

Desktop PC and MAC Meeting Requirements:

The latest version of Chrome or Firefox should be used (Do not use Internet Explorer)
The web camera should be ready and activated
Computers should have a built in microphone or have a headset with microphone ready

Android and Windows device Meeting Requirements:

Use Chrome
Have your web camera ready and activated
Have a headset with microphone ready – your cell phone headset will work great

iOS - Apple Device Meeting Requirements:

iOS users will need to use the mobile app. Additional information can be found on the ConexED App page on the Apple App Store.