COVID-19 Frequently Asked Questions

COVID-19 Safety 

Do I need to wear a mask on campus? 
Students are not currently required to wear a facemask on campus either in an outdoor or indoor setting, but may choose to wear one. We ask that you do not come to campus if you are symptomatic with or without a confirmed case of COVID-19. Other preventative actions have proven to be social distancing and frequent handwashing. View detailed classroom guidelines HERE

 

Are COVID-19 vaccines required for students and staff on campus?

Staff and students are not required to be vaccinated. However, beginning January 2022, the college will require all employees, students, and visitors to show proof of being fully vaccinated prior to coming to campus. Those who do not show proof of vaccination will have to provide negative COVID-19 test results on a weekly basis. The MendoMobile app allows students, staff, and visitors to submit this information quickly, securely, and efficiently. For more information, visit: https://www.mendocino.edu/covid19. Beginning in the Summer Semester of 2022 (and likely continuing into Fall) showing proof of vaccination or weekly, negative test results for COVID-19, will no longer be required. This change in protocol takes place May 20, 2022. Please continue social distancing and mindful handwashing as policies change. 
 

What precautions are in place to keep the campus safe during the COVID-19 pandemic?

Visit https://www.mendocino.edu/covid19 for all campus information related to the pandemic. 

 

Has there been a COVID-19 outbreak on campus?

No. The college has not had any outbreaks of COVID-19.
 

Where can I go for weekly COVID-19 screening test sites?

Below are links to free COVID-19 testing site in Mendocino, Lake and Sonoma Counties. Fee based COVID-19 testing is available through many pharmacies (CVS, Rite Aid, Walgreens); though you are now able to test at home using Zoom with a college employee, and test in person at the Athletics Building on the Ukiah campus Monday and Thursday from 10:30-12:30.  Email covid@mendocino.edu for more information. Please remain off campus if you are symptomatic with or without a confirmed case of COVID-19. County testing centers are still available: 

Mendocino County: https://www.mendocinocounty.org/community/novel-coronavirus/covid-19-testing

Lake County: http://health.co.lake.ca.us/Coronavirus/Testing.htm

Sonoma County: https://socoemergency.org/emergency/novel-coronavirus/testing-and-tracing/
 

What type of test results are accepted?

Any third-party or observed Rapid or Antigen test is acceptable, though PCR or molecular tests verified in a laboratory are also acceptable and required with any positive Antigen test result. 

Should fully vaccinated individuals be exempted from screening test programs?

Per CDC guidance, it is recommended that fully vaccinated people with no COVID-19-like symptoms and no known exposure should be exempted from routine screening testing programs.
 

What is screening testing for COVID-19

As defined by the Center for Disease Control (CDC), screening testing is intended to identify infected people who are asymptomatic and do not have known, suspected, or reported exposure to SARS-CoV-2. Screening helps to identify unknown cases so that measures can be taken to prevent further transmission.
 

What is the definition of regular COVID-19 screening tests?

Per CDC guidance, regular is defined as weekly.
 

What is the definition of fully vaccinated?

Per CDC Guidance, currently approved or authorized COVID-19 vaccines protect people from getting infected and severely ill, and significantly reduce the likelihood of hospitalization and death.

In general, people are considered fully vaccinated against COVID-19:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer-BioNTech or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine

There is currently no post-vaccination time limit on fully vaccinated status.
 

Do I have to be vaccinated to take classes at Mendocino College? 
No. You do not have to be vaccinated to take classes. During the Spring Semester (January 2022 - May 2022) students who are attending on-campus classes are expected to have a MendoMobile profile that shows their uploaded vaccination status or weekly negative COVID-19 tests. For Summer Semester 2022, students will no longer need to show their vaccination status or test weekly, though the MendoMobile account will still be used for scanning QR codes. Social distancing is encouraged as is frequent handwashing.
 

Are vaccines required for ALL students at MC?

No. Unvaccinated students, may take classes online without weekly testing participation, or test for the Coronavirus weekly, showing negative results. Though not required, vaccination is the best way to avoid a COVID-19 infection.
 

I am unvaccinated, may I come to campus?

Yes, but first you will need a green campus pass via MendoMobile.  If you test for the Cornavirus weekly, uploading your negative test results to your MendoMobile profile, you will consistently have a green = go campus pass. Email covid@mendocino.edu for more details. Beginning May 20, 2022, the start of Summer Semester, students will no longer have to test if unvaccinated nor show their vaccination status. Social distancing and mindful handwashing are still encouraged. 



I am a high school student that is concurrently enrolled or participating in dual enrollment. Do I have to show proof of vaccination?

Yes. The vaccine requirement is applicable to concurrently or dual enrolled students if the course requires physical presence at a Mendocino College location.

Students attending courses at other locations, for example high school, will need to meet the local agency site requirements.

If you are taking classes during the summer, weekly testing and vaccination proof will no longer apply to you as a Mendocino College student. This change will take place May 20, 2022. Email covid@mendocino.edu for details.
 

I am a student registered with Disabled Students Programs & Services (DSPS) and have either a Personal Attendant and/or an American Sign Language Interpreter accompany me to class. Do they have to be vaccinated?

Yes. MC has a similar vaccine program for employees and service providers. These individuals are registered through DSPS with Human Resources and they will be contacted with instructions to demonstrate vaccination status. 
 

Will testing be provided on campus?
Yes! COVID-19 rapid/antigen tests are available Mondays from 10:30 am - 12:30 pm and and Thursdays from 2:00 - 4:00 pm in the Athletics Building on the Ukiah campus. You can also test online via Zoom with a College employee. Email covid@mendocino.edu for further details.

 

Can I attend a public performance or event on campus?

See visitors page. Restrictions will be lowered May 20, 2022 to include unvaccinated guests. 


I have been invited by Mendocino College to attend or present at an event, workshop or meeting on campus. What do I need to do?

For proof of vaccination, visitors will be asked to provide a photo ID that matches the name on either an original vaccination card (or photograph of it) or digital proof from the State of California’s Digital COVID-19 Vaccine Record website.



Nonemployees attending athletic, cultural, educational, or outreach events NOT at the direct invitation of a college office.

For proof of vaccination, visitors will be asked to provide a photo ID that matches the name on either an original vaccination card (or photograph of it) or digital proof from the State of California’s Digital COVID-19 Vaccine Record website.

MC assumes no responsibility for individuals on campus not at the direct invitation of a college office or personnel.

Is it still required to use MendoMobile for contact tracing purposes? 

MendoMobile is here to stay! Masking is optional, but scanning the QR code of each building you have visited that day with your MendoMobile account is important to ensure that we remain an outbreak-free campus in 2022. Thank you for doing your part to ensure campus safety.

 

Admissions & Records


How do I enroll in classes? 
Visit the Admissions and Records web page at https://www.mendocino.edu/admissions for information on applying to the college and registering for classes. Registration dates are available at https://bit.ly/3fgeLLz

 

How can I get a copy of my transcripts?

Official transcripts can be requested through Parchment bit.ly/3kxQy5E. Go to bit.ly/3kiQyWX for more information on requesting transcripts. For unofficial transcripts, you can contact Admissions and Records at registration@mendocino.edu or 707-468-3101. You can video chat with them at https://bit.ly/3ookMsI
 

What do I do if I need to drop a class due to COVID-19?  

While most students will be able to transition to an online or remote platform to complete their courses this semester, we understand it may be difficult or impossible for others.  If you should need to adjust your spring enrollment, there are four options available to you. 

 

1. Extension of Pass/No Pass Deadline - You may request a change to the grading basis of your course(s) through the end of the semester. Before changing to Pass/No Pass grading, we encourage you to meet with a counselor to learn if this option is best for you. By changing the grading basis from a letter grade (i.e. A, B, C) to a Pass/No Pass (P/NP) you can limit the impact of the course outcome on your Grade Point Average (GPA). By earning a grade of ‘C’ or better you will be issued a grade of ‘P’. The ‘P’ grade will give you credit for passing the course but will not factor into your overall GPA. If you do not end up earning a ‘C’ or better, you will be issued a grade of ‘NP’ (No Pass).  While you will not earn units for a No Pass, it will not factor into your GPA as a ‘D’ of ‘F’ grade would, nor will the No Pass grade be counted towards progress probation or dismissal if it is due to Covid-19 related reasons.  If you choose this option, submit the Petition for Pass/No Pass via email to registration@mendocino.edu no later than December 10, 2021.  Financial Aid students should not be adversely affected.  

 (Note: While the Chancellor’s Office is in discussion with the CSU’s and UC’s the potentially adverse transfer implication of a pass or no-pass grading option remain in effect). 

 

2. Withdrawal – You can use MyMendo to withdraw from your course. This will result in a W notation on your transcript and will calculate towards probation or dismissal statuses.  You can select this option through November 12, 2021 for full semester length courses. Please check with Admissions and Records for short-term class deadline dates.  Financial aid repayment and SAP regulations may apply.  

 

3.  Excused Withdrawal (EW) - Completion of an online form, or submission of an Academic Review Petition to Admissions and Records is required for this option.  A notation of EW will be noted on your transcript, but will not affect your GPA or calculate toward probation or dismissal statuses.  If you are a financial aid recipient, this is your best option! The federal government passed the CARES Act, which allows withdrawal without repayment issues or Satisfactory Academic Progress (SAP) consequences, along with several other benefits for financial aid students.  

 

4.  Withdrawal with Refund – This option is available when there is a natural disaster beyond the control of the student. You can petition to have the withdrawal (from option 1 above) removed from your record and receive a refund.  Completion of an online form, or submission of an Academic Review Petition to Admissions and Records is required for this option.  This option removes the course from your record as though you had never enrolled.  If you are a financial aid recipient, this is not a recommended option! If you have no record as though you were not in classes, you may not have established eligibility for financial aid. If you choose this option, you may be required to repay all the financial aid you received.   

 

Before requesting Pass/No Pass grading or dropping your course, please make certain the choice you make is best for your circumstances.  If any of the following apply to you, please connect with staff in the program to ensure you have all the information needed to make the best decision for you.  

 

Dual Enrollment and Middle College Students  

If you are a dual enrolled or Middle College student, please check in with your high school counselor before withdrawing from your Mendocino College courses.  

 

EOPS  

Withdrawals at this time will not impact your EOPS eligibility. Continue to meet with your EOPS counselor or staff to discuss changes to your schedule. Please visit https://www.mendocino.edu/eops-online or email eops-mc@mendocino.edu  to connect with EOPS staff.   

 

Financial Aid  

For more information on how withdrawals may affect your financial aid, connect with Financial Aid Office staff at: https://www.mendocino.edu/financial-aid-onlinefinancialaid@mendocino.edu or 707-468-3110  

 

First Year Institute (FYI)  

Withdrawals will not impact your status with FYI.  To contact an FYI staff person, or make an appointment with your FYI Counselor, please call or text 415-484-5953 or email fyi@mendocino.edu.  

 

Graduation or Transfer Requirements  

Please meet with your counselor to discuss any impact Pass/No Pass Grading or a withdrawal may have to your graduation or transfer requirements.  To contact a counselor, please visit www.mendocino.edu/counseling-online or call 707-468-3048.  

 

International Students  

If you are an international student, you are expected to maintain a full course of study.  Please contact Admissions and Records staff at international@mendocino.edu to receive guidance on the consequences of withdrawing before withdrawing from any classes. 

 

Veterans and Dependents Using Educational Benefits  

Please contact the Veteran Resource Center to discuss any fall enrollment changes.  Staff can be reached via email at veterans@mendocino.edu.   
 

Are there any changes to the admissions process or dates while dealing with COVID-19?  

At this time, there are no changes to admissions and registration dates. Students may register through their MyMendo account during the priority and open registration periods. A list of important registration dates can be found by visiting: https://www.mendocino.edu/admissions/registration/registration-dates

Are refunds available for students who wish to withdraw from classes?  

If the drop for refund deadline was missed, the following option is available so that students may petition to withdraw and receive a refund of fees: 

Withdrawal with Refund – This option is available when there is a natural disaster beyond the control of the student. You can petition to have the withdrawal (from option 1 above) removed from your record and receive a refund.  Completion of an online form, or submission of an Academic Review Petition to Admissions and Records is required for this option.  This option removes the course from your record as though you had never enrolled.  If you are a financial aid recipient, this is not a recommended option! If you have no record as though you were not in classes, you may not have established eligibility for financial aid. If you choose this option, you may be required to repay all the financial aid you received. 

Financial Aid

How are Financial Aid deadlines impacted by the COVID-19 changes?  
No deadlines have been impacted. 

 

How to submit Financial Aid documents/forms for verification; forms that require in person submission - how will they be handled?  

Forms can be submitted by mail (Attn: Financial Aid, Mendocino College 1000 Hensley Creek Road, Ukiah CA 95482) or by scanning and emailing them as an encrypted attachment to, financialaid@mendocino.edu. Any emailed documents received by Financial Aid not encrypted are sent at the student’s risk. For instruction on how to encrypt documents visit: https://www.mendocino.edu/student-services/financial-aid/financial-aid-forms 

Currently, V4 and V5 verification documents must still be submitted in person or be completed with a notary. We are expecting guidance from the Department of Education soon. If we are requiring a V4 or V5 verification from you, please contact our office.  

 

How will my Satisfactory Academic Progress (SAP) be affected since course have been moved online?

The format of the course does not affect SAP. Withdrawing due to COVID-19 and selecting the Excused Withdrawal option will not affect your SAP. 

 

What are withdraw impacts on financial aid (R2T4)?  

Students who withdrawal due to COVID-19 and select the Excused Withdrawal option will not owe financial aid funds back. 

 

How is my Work Study affected? 

Students who are currently receiving Federal Work Study and EOPS Work Study will continue to be paid. Please make sure you submit a timesheet to your supervisor by the deadline. 

 

Veterans Benefits - will classes moving online impact military benefits? 

Per Senate Bill 3503, conversion of classes to an online format will not affect VA educational benefits. 

 

What happens to Veteran’s housing stipend? 

Per Senate Bill 3503, the housing stipend will be paid at the usual rate for the spring 2020 term, even if all classes have moved to an online format. 

 

What if classes aren’t approved by the state so military benefits won’t cover the class? 

All fall 2021 classes at Mendocino College are currently approved. 

Technology

How do I get my student email address? 
We've created a video about that. Watch it at https://youtu.be/q5JOCQVbb4c. If you need help, contact the IT Help Desk at it-help@mendocino.edu or call 707-468-3210.


How do I log into Canvas? 

You can access Canvas by visiting https://mendocino.instructure.com and logging in with your college credentials. Your email password is synced with your other college accounts. If you need to change your password, log into https://my.mendocino.edu and select the "Change my password" option at the left. Once your password is changed, your Canvas password and all other passwords will be synchronized to the same new password. If you need additional assistance, contact the IT Help Desk by emailing it-help@mendocino.edu or calling 707-468-3210 and they will be happy to help.


What resources are available if I am having technical issues? 

Mendocino College offers several student support services online in order to help you succeed with your educational goals! Take a look at our Online Resources page for a list of resources currently available remotely. 

If you need technical assistance, you can contact the IT Helpdesk by emailing it-help@mendocino.edu, visiting the Help Desk on the web or calling 707-468-3210. The IT Team will be happy to help you! 


How do I reset my college email password?  

If you need technical assistance, you can contact the IT Helpdesk by emailing it-help@mendocino.edu, visiting the Help Desk on the web or calling 707-468-3210. The IT Team will be happy to help you! 


What if I don’t have internet access? 

  • The parking lots at each Mendocino College location have wifi coverage so that students can access the network from their cars. The bandwidth on the "guest" network has recently been increased from 1.5Mbps to 6.0Mbps to give students more access when they connect. Check our campus hours before exploring this option by visiting www.mendocino.edu/announcements as our Ukiah campus gate is locked when no essential personnel are on campus.
  • Comcast announced that they're providing the first two months of service free for their Internet Essentials program. The program designed to give low-income households basic high-speed Internet service for $9.95/mo is front-loading two free months in order to support people impacted by COVID-19. After the first two months, the customer can cancel the service and not owe any additional fees, or continue and pay the $9.95/mo regular rate. This could help Mendocino College students without Internet participate in online classes. More information is available at https://www.internetessentials.com/covid19. This is not a product endorsement, we're simply passing on information about the program. 
  • Students can also search for free WiFi access in their area by visiting: http://wifi.xfinity.com/ 
  • Yelp lets you search for "free Wifi" to see listings of businesses that provide it. 


What if I don’t have access to a computer?  

Students who don’t have access to a computer may use computers in the Library Learning Resource Center or at each of our centers. Students may check out a Chromebook from the Library on the main campus. Students at centers may request a Chromebook from the center staff and it will be sent from Ukiah so they may pick it up at the center.


Are ADA technical resources available for students and, if so, how do they get access to them? 

Yes! Please contact our Disability Resource Center by visiting: https://www.mendocino.edu/disability-resource-center 

Other

What is the impact to college events and activities?  
For a list of college events, please visit www.mendocino.edu/events. All campus visitors must comply with the college's COVID-19 vaccine/testing mandate. Information can be found at www.mendocino.edu/covid19. If you would like to schedule a campus event, please contact the Director of Community Relations and Communication, Janelle Meyers Bird at jbird@mendocino.edu


How do I rent textbooks from the Mendocino College Bookstore?

The Bookstore is now 100% online and can be accessed by visiting https://www.mendocino.edu/bookstore.


How do I obtain a student ID card? 

You can get your Student ID card at the Library Learning Resource Center (LLRC) in Ukiah, or at any of our three centers.


Is campus closed or open? Are certain student services, buildings or departments open to students? 

The college is currently open. Please visit www.mendocino.edu/hours for details about current Mendocino College facility hours. Most departments can be reached remotely during normal business hours, visit www.mendocino.edu/resources-online for a directory.